Warranty & Returns
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Warranty & Returns

Warranty & Returns


24-36 months warranty minimum.

All products carry a full 24 months warranty as a standard. Hikvision products comes with a 36 months warranty. As an UK distributor and retailer we are backed up by our UK distribution partners.

Return / Refund Policy

Every item we sell is inspected before it is shipped. In case of any failure or damage done when shipped, please contact us immediately and we will put it right as soon as possible.

As per UK long distance selling regulations unless the goods are faulty/damaged/sent in error, you have 14 days to notify us of a return for a full refund as long as they are as new.

Returns conditions:

  • All goods must be returned in an original packing as received.
  • Goods can be take out the box and inspected but must be unused.
  • Goods that have items missing cannot be tested or refunded and you will be required to send any missing items to before we deal with the return.
  • Item must be merchantable (intact label not torn off, the protective films intact and etc.).
  • Any items that have been damaged by a customer‘s fault, for example blown by using an incorrect power supply or used incorrectly are not covered under warranty.
  • You will not be refunded for your delivery charges should in the event you request a refund for your order.


We ensure that we will respond to any complaint within 24-48 hours.






Securitycam24.com is specialized cctv equipment online store. In our product range you will find wide range of security cameras and cctv accessories as well as spy cameras, action cameras, wildlife cameras, alarm systems and similar products. Installing cctv camera system in some cases might be very easy, therefore we offer wide range of complete DIY security camera systems prepared to install without professional installers' help. It is very important to choose the right cctv camera to get the best performance under specific conditions, therefore if you have any questions regarding any cctv camera system or any particular surveillance camera, please contact our professional support team. In order to make it easier for you to choose the right surveillance camera, we have prepared a FAQ section, where you will find answers to the most common questions as well as explainer videos and illustrations about CCTV. If you have already ordered security cameras but have some questions about configuration or installation - we are here to help. We will provide you with detailed instructions on how to to prepare your security camera system or camera for work. If you cannot find your desired security camera system or other CCTV system item in our online store please contact our customer support and we will check if this product is available in our warehouse. All our products are genuine and come with manufacturer’s warranty for good price.

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